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Owned and operated by Home Sauna Co, we are happy to answer questions about saunas, cold plunges, or your order.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days. Transit time is 5 to 8 business days within the Continental U.S. (excludes AK/HI). Saunas and cold plunges are large items, so please allow for the full delivery window.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have any trouble locating your tracking details, send us an email and we will get you sorted.
What is your return policy?
We offer 30-Day Returns on eligible items. If your sauna or cold plunge is not the right fit, contact our team within 30 days of delivery to start the process. Please visit our Return Policy page for full details on eligibility and conditions.
Can I exchange my sauna or cold plunge for a different model?
Yes, exchanges are handled on a case-by-case basis within our 30-Day Returns window. Reach out to our team with your order number and the model you are interested in, and we will walk you through the next steps.
What is the difference between an infrared sauna and a traditional sauna?
Infrared saunas use infrared panels to warm your body directly at lower ambient temperatures, while traditional saunas heat the air around you using a stove or heater. Many customers choose infrared for a gentler heat experience and traditional for a classic high-heat session.
Do your cold plunges require special plumbing or electrical work?
Setup requirements vary by model. Some cold plunges simply need a standard household outlet and a water source, while others may benefit from a dedicated circuit. Each product page includes detailed specifications so you can plan ahead before your unit arrives.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Portland-based team aims to reply to every inquiry within one business day.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns window gives you time to decide, backed by our return policy.
